Terms and Conditions
PRICES & PAYMENT:
All prices are listed in U.S. Dollars. We reserve the right to alter prices at any given time without prior notice.
We accept the following forms of payment:
SHIPPING & HANDLING
All orders ship within 48 hours, however, the allocation and order processing functions happen within hours. Once an order is in the allocation and processing stage, orders cannot be cancelled.
Domestic shipping will be fulfilled by USPS. International shipping will be fulfilled by USPS and the local post of the receiving country. Customers will be emailed tracking information as soon as their order has been shipped. Shipping times are estimated during the checkout process and should be interpreted as such. Shipping times may vary based on location and/or service. We do not guarantee these shipping times as a third party handles delivery, and variances are out of our control.
International Buyers: Depending on your location, you may be held responsible for customs and/or duties on your order. These fees are your responsibility and VOODOO has no control over them. If you have questions about customs and duties fees please contact your local customs office. Packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to re-import the items. Additionally, shipping fees will not be refunded. In many cases, the cost to retrieve the items back to VOODOO will be more than the value of the actual product(s). In these cases, the package will be abandoned and there will not be any reimbursement. We will reach out to you before a package is abandoned to encourage any payment of duties/taxes for you to retrieve the item(s). This will also apply to any refused packages. Please note that refused packages are a choice by the buyer and that most chargeback and Paypal cases in these scenarios are successfully challenged by our customer service team. Please do your best to help us help you resolve these situations.
Packages sent back to VOODOO as “Return to Sender” can be re-shipped at the buyer’s expense unless the error is ours or the carriers. In these cases, we can re-ship the package at our expense.
Due to certain online selling restrictions, certain items may be listed as available via phone/email order. You can call us at (213)265-7640 during normal business hours to place an order or email email@example.com. If emailing an order please include the style, size, and description in your request. We will send an invoice directly to the email provided for the item(s). Tracking will be emailed within 48 hours of order placement.
RETURNS & EXCHANGES:
Returns for store credit or exchange will only be accepted within 7 days of purchase. VOODOO will not process full refunds. All items need to be in brand new, unworn condition with the VOODOO tag still attached. Exchanges are permitted based on availability and condition. All sale and clearance items are final sale and therefore are non returnable and non exchangeable. We do not currently cover return shipping costs. All return shipping fees are the responsibility of the customer. We will however provide you with a return label. Please contact firstname.lastname@example.org and reference your order number. You can also simply reply to your confirmation email.